Terms of Service

1. Who we are

These terms are an agreement between you and Stone Bridge Consulting (Pty) Ltd, trading as Stone Bridge Tech (“Stone Bridge Tech”, “we”, “us”). Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) requires us to give you the following details.

2. What these terms cover

These terms apply when you subscribe to, or pay us for, any of our products or services, including payments made through Paystack. They also cover your use of this website.

Each of our products has its own terms of service and privacy policy on its own website. Those documents govern how you use that product:

• LeruWorks: terms · privacy
• SMARS: terms · privacy
• ODOKeeper: terms · privacy

If a product’s terms conflict with these terms, the product’s terms apply to that product, with these exceptions: sections 4, 7 and 11 of these terms, our Refund, Cancellation & Delivery Policy, and your rights under the law always set the minimum. A product’s terms may give you more than that minimum, but never less.

Consulting, development and hosting engagements for individual clients are governed by the written proposal or statement of work we agree with that client. These terms fill any gaps it leaves.

3. Eligibility and accounts

• To subscribe or pay us, you must be at least 18 years old and legally able to enter into a contract. If you accept these terms for an organisation, you confirm that you have authority to bind it.
• Keep your account details accurate and your login credentials confidential. Tell us immediately at hello@stone-bridge.tech if you suspect someone else is using your account.

4. Prices and subscriptions

• Prices. Each product shows its prices on its own website. All prices are in South African rand (ZAR) and include everything you pay. We are not a VAT vendor, so no VAT is added, and there are no other fees.
• Billing. Subscriptions are paid in advance, monthly or annually depending on the plan you choose. Before you pay, the checkout shows the amount, how often you will be charged, and that charges continue until you cancel. A billing month runs from one billing date to the day before the next; when these terms and our refund policy say “month”, they mean a billing month.
• Monthly plans renew automatically each month, at the same price, until you cancel.
• Annual plans run for 12 months. We will email you between 40 and 80 business days before the 12 months end. The email will say when the plan ends, describe any changes, and explain your options. If you do not tell us otherwise, your plan then continues month to month, at the monthly price for that plan or, if the plan has no monthly price, at one twelfth of the annual price. It renews for another 12 months only if you agree to that.
• How renewals are paid. Paystack charges automatic renewals to a credit or debit card, under a recurring-payment authority you give when you subscribe. If you pay by another method, such as EFT, we email you an invoice for each renewal, and you pay it yourself.
• Price changes. If we change the price of your plan, we will email you at least 30 days before the change takes effect. The new price applies from the first billing period that starts after those 30 days have passed. You may cancel before then without penalty. Prices do not change during an annual term that you have already paid for.
• Failed payments. If a renewal payment fails, we will email you and may try the payment again. If it is still unpaid 14 days after that email, we may suspend your subscription. If it is still unpaid 30 days after suspension, the subscription ends, and the period for exporting your data set out in the product’s terms starts.

5. Payment and payment security

Paystack (Paystack South Africa Proprietary Limited, a Stripe company) processes all our online payments. You can pay by credit or debit card, by EFT, or by any other method shown on Paystack’s payment page, such as Capitec Pay, SnapScan or Apple Pay.

• You enter your card details on Paystack’s secure payment page, not on our systems. We never see, receive or store your card number, expiry date or security code.
• Paystack is a PCI DSS Level 1 Service Provider, the highest level of the Payment Card Industry Data Security Standard. Card details are sent over encrypted (TLS) connections, and your bank may ask you to verify the payment with 3-D Secure.
• For recurring payments, Paystack holds a secure token. Paystack sends us the token reference, the payment status and reference, the amount and what it was for, and the name, email address and, if you gave it, phone number you entered at checkout. Our Privacy Policy has the details.

6. Delivery of services

All our services are delivered online. We do not ship physical goods, so there are no delivery charges. By paying, you ask us to start the service immediately, and access normally starts as soon as Paystack confirms your payment. If a service has to be set up for you, we complete the setup within 2 business days. Our Refund, Cancellation & Delivery Policy has the full delivery terms. We supply our services from South Africa. We do not export goods, so no export restrictions apply.

7. Cancellation and refunds

You can cancel a subscription at any time:

• Monthly plans stop at the end of the billing month you have paid for.
• Annual plans stop at the end of the current billing month, and we refund the whole months that remain.
• Money-back guarantee. If you cancel within 7 calendar days of your first payment for a product, we refund that payment in full. This applies once per customer for each product.

Our Refund, Cancellation & Delivery Policy forms part of these terms and sets out the details.

8. Acceptable use

You may not use our services or this website to:

• break any law, or infringe anyone’s rights, including their privacy and intellectual property;
• upload malware, or try to gain unauthorised access to our systems or anyone else’s;
• send spam or unsolicited commercial messages;
• overload, disrupt or reverse-engineer a service, except where the law expressly allows it;
• resell or sublicense a service without our written agreement.

If you breach this section, we may suspend or end your access as described in section 12.

9. Intellectual property and your data

• Our software. We, or our licensors, own our software and this website. While your subscription is active, you may use the service for its intended purpose. This right is non-exclusive, and you may not transfer it.
• Your data. You own the data you put into a product. The product’s own terms and privacy policy say how it is used, how you can export it, and how long it is kept after your subscription ends. Our own Privacy Policy covers your enquiry, account and billing information.
• Client engagements. For work we do for an individual client, the agreed proposal or statement of work says who owns the code.

10. Availability and support

We work to keep our services available and secure. Where we can, we schedule maintenance outside South African business hours. We do not promise that a service will always run without interruption or errors. If a product publishes a service level or support commitment, that commitment applies to it. You can contact support at hello@stone-bridge.tech, and we aim to reply within 2 business days.

11. Limits on our liability

12. Suspension and termination

You may end your subscription at any time, as described in our Refund, Cancellation & Delivery Policy. We may end your subscription if you materially breach these terms and do not fix the breach within 20 business days of our written notice. We may suspend your access sooner while the breach continues, and we may act immediately if the breach is serious, illegal, or a threat to the security of our systems or other users. We may also withdraw a service or plan by giving you at least 30 days’ written notice. If we end a subscription for a reason that is not your fault, we will refund what you paid for the rest of the billing period, and you can export your data for the period set out in the product’s terms.

13. Electronic communications and transaction records

You agree that we may communicate with you electronically, and that agreements, notices and invoices sent by email are valid. We send notices to the email address on your account, and you send notices to us at hello@stone-bridge.tech. You will receive an emailed receipt for every payment within 7 days, and you can ask us for your billing history at any time. We keep transaction records for 7 years, the longer of the periods the Companies Act 71 of 2008 and the Tax Administration Act 28 of 2011 require.

14. Changes to these terms

We may update these terms from time to time. If a change materially affects your rights, we will email active subscribers and clients at least 30 days before it takes effect, and you may cancel without penalty before then. The “last updated” date at the top of this page shows when these terms last changed.

15. Complaints and disputes

These terms are governed by the laws of the Republic of South Africa. If something goes wrong, please contact us first at hello@stone-bridge.tech so that we can try to resolve it. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

If we cannot resolve it, and the Consumer Protection Act applies to you, you can refer the complaint to the Consumer Goods and Services Ombud (CGSO) free of charge, or file a complaint with the National Consumer Commission, which may refer it to the National Consumer Tribunal. The Act requires a consumer to use these remedies before going to court. Nothing in these terms stops either of us from approaching a South African court where the law allows it.

16. General

• Our whole agreement with you is made up of these documents:
  • these terms;
  • our Refund, Cancellation & Delivery Policy;
  • our Privacy Policy;
  • the product’s own terms;
  • any proposal or statement of work we have signed with you.
• Neither of us is liable for failing to do something these terms require if the cause is beyond our reasonable control, such as a power or network failure, a natural disaster or an act of government. This does not excuse paying what is owed.
• A business day is Monday to Friday, excluding South African public holidays. Business hours are 08:00 to 17:00 South African Standard Time on business days.
• If a court finds any part of these terms unenforceable, the rest still applies.
• If we do not enforce a right immediately, we have not given it up.
• You may not transfer your rights under these terms to anyone else without our written consent.

17. Contact

For questions about these terms, email hello@stone-bridge.tech, phone +27 71 614 9238 during business hours.